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KLM first airline with verified WhatsApp business account

Thursday September 7, 2017

WhatsApp and KLM Royal Dutch Airlines have started a unique test for a new service on the mobile app.

KLM now offers her customers around the world booking confirmation, check-in notification, boarding pass, flight status updates and asking questions in 10 different languages on WhatsApp.

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KLM is one of the first companies and the very first airline worldwide with a verified WhatsApp business account.

Together with a small number of businesses, WhatsApp is testing ways for businesses to communicate with customers using the mobile app. WhatsApp wants to create value for both customers and the businesses they connect with in their daily lives.

“This unique partnership with WhatsApp underlines our position as an aviation pioneer. We want to be where our customers enterprise solution that makes it possible for businesses like KLM to connect with their customers in a fast and personal way on WhatsApp.

The rollout has already started in a limited number of areas and, given the 1 billion users, you have to be on WhatsApp. With an account verified by WhatsApp, we offer our customers worldwide a reliable way to receive their flight information and ask questions 24/7. This truly is a major next step in our social media strategy,” KLM President & CEO Pieter Elbers.

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